This article is broken down into 4 sections.
- MFA Setup
- Manage Authentication Methods
- Reset Your Password
- Using Number Matching Push Notification
To reset your own password, you will need to have MFA (Multi Factor Authentication) with at least two different methods set up on your account. If you do not have a second method, the next time you log in, you should get a prompt to set it up.
The most secure and user-friendly option is to use the Microsoft Authenticator that can be found in your phone’s app store. Please follow the on-screen instructions. Be sure to choose work or school account.
If you do not have a smart or app capable phone, you will need to choose “I want to set up a different method” and choose Phone and Email as your methods.
Manage Authentication Methods
Manage your default method by visiting My Sign-Ins | Security Info | Microsoft.com or clicking on the account icon on the top right-hand page and select “View Account.”
Then “Update Info” under Security info
Here you can change the method to something more convenient like the app’s push notification. Or add another method.
Reset Your Password
To reset your password, click the Forgot my password link:
Follow the instructions on the following pages:
Reset your password:
Sign in with your new password.
Using Number Matching Push Notification
With the push notification from the authenticator app, you will have to enter the number shown on the screen to your app.
The authenticator will show not only the account logging in but the application and location where it is trying to be accessed from. If these match, enter the number and click yes.
For some online applications it could be possible that the location could be off. Please pay attention whether you just tried to login to your account and requested a push notification. If you did not request it and you do not recognize the app and/or location, please deny the request and contact the help desk at email@example.com for assistance.