How do I use the Nightingale Companion app?

The Nightingale Companion app has been created for staff to access their Nightingale instance whenever and where-ever they are. The functionality is a little different to the Nightingale website as it is streamlined to be used in the field.

Apple	Android

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If you are looking for the Nightingale Client App you want ‘My Nightingale’.

Video Introduction to Nightingale Companion App

https://alayacare-2.wistia.com/s/hsdtziecmfyoh02 

FAQ

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The App’s Not Working!

If your App suddenly stops working, there are a few things you can do to trouble shoot the situation.

1. Is your app up to date?  If you need an update, delete the Nightingale app, run your update, then download the app again.  This may very well fix your problem.
2. Make sure the Nightingale App is set to update in the background.
3. The App is designed to allow you access to clients to whom you are rostered to provide services to for the next two weeks. 
4. Did your email change?  Did your password change?  Changes to either of these is via your organisation's contact -- that person can re-set your password and/or update your email address for you.
5. Does your password contain a character like %  ' " -- change the password to exclude these characters.  A safe one is using the exclamation point.

The web browser app at http://app.ansonnightingale.com.au is no longer available. Please use Nightingale Companion for all app purposes.

I’m Still Having a Problem

If you’re in need of further assistance with the app, we are happy to help through the ticketing system.

The first thing we need to know is what exactly is happening, how is the issue occurring and where in the app.

Secondly, it helps to get information on the exact device names and models of each phone being used in order to diagnose the problem.

You can find your phone’s model number and device name at the following. If we can get a screenshot of the about panel that gives us the model name, device name and operating system version.

Apple iPhones	Android Devices
[Settings] > [General] > [About] > [Name] Please set your device name to something unique. Or you can follow Apple’s instructions here.	[Settings] > [About] > [Device Name] Please set your device name to something unique.

Cannot Login Using my Account

We have several steps to take to check your account is working and everything is fine.

1. Get the staff member to login to your web instance. Their username and password will allow login access if it is correct.
   1. If they can login, move onto the next step.
   2. If they cannot login, reset their password and try again.
2. Get staff member to attempt to login to the phone app, if they see the error, please try the password again.
3. Finally if none of these work. Try clearing app cache on iOS or Android.

I Still Cannot Login Using My Account

This is an issue with our login process and we are in the midst of fixing this issue.

1. Click [Change] and set your org code.
2. Sign in as per normal.

I Try to Submit a Case Note and See the Login Screen.

Again, this is a issue with the login process.

1. Log out of the app.
2. Click [Change] and set your org code.
3. Sign in as per normal.

We Need to Share Additional Information Through the App.

For example, we want to make sure the staff can see the case manager for the client so they can be contacted. Our recommendation for this as this functionality doesn't specifically exist but it can be done through either one of two methods.

1. Add the coordinator/managers information to the notes of the shift, this will result in the shift cards on the app displaying this information in the details section.
2. Setup an alert per client with the information you want the staff members to see. You can then select a client and it will show the alert when the shift information is displayed aka when you click on the card

I’m having issues with Location Settings

You can follow detailed instructions on configuring location settings on this page. Configuring Location in Nightingale Companion

Please note, location is not a constantly recorded permission and if permission is not granted or currently isn’t' working, it will return at 0,0.

Where are the client signatures located in Nightingale?

If your client signs their shift in the app, the signature will be accessible in the client’s attendance list.

If the signature column isn’t visible, you can use the customise table to select signature and drag it across to include as one of the report column options.

Can I view all my clients in app?

You can always view your upcoming clients in app. However if you would like to view all clients you have a relationship with your administrator can now turn this on. Please see View Clients in Nightingale Companion

If this is turned enabled in your instance you can click on [More]> [View Clients] to see the list.

How do I add Important Documents?

Important Documents are just pinned case notes in Nightingale Web. Any pinned case notes for a client will be displayed as important documents in app under the client name.